Quality Specialist

Valencia, CA 91355

Posted: 09/07/2018 Category: Administrative / Office Job Number: 20998 Pay Rate: $22-$25/Hour

Do you pride yourself on providing quality service to clients/customers? A great company in Valencia is looking for a Quality Specialist to join their team.

Job duties will include, but are not limited to:

  • Monitoring agent calls and chat sessions to ensure quality service and provide actionable feedback when necessary
  • Conduct side-by-side observations, compile data related to quality observations
  • Evaluate and take corrective action when necessary with regard to product date coding and trade age management at all levels of product movement.
  • Assist in development of special department projects and work in conjunction with manager, quality assurance services.
  • Consult with management and personnel on better operational procedures to improve overall efficiency and product yields.

Location: Valencia, CA & Glendale, CA

Schedule: Monday through Friday 8am-5pm

Pay Rate: $22-$25/Hour (Depending on Experience)

  • Previous experience in quality monitoring/chat sessions
  • Able to detect unusual behavior via reporting and observations
  • Able to work independently and take direction well
  • Professional phone etiquette is a must
  • Have an outgoing and friendly attitude

MISSION: REFERABLE

We want you to love us so much you can’t wait to tell your friends!

About SAGE Staffing

Our mission is to be the most referred administrative/office staffing firm in Santa Clarita and the Antelope Valley. We accomplish this by offering our candidates and clients a remarkable hiring experience.

Our back story

SAGE Staffing was founded in Santa Clarita in 1987, when we were one of the first locally owned and operated staffing firms to be established here. Our client list soon included some of the area's best organizations, such as Princess Cruises, Newhall Land and Farming, the City of Santa Clarita, U.S. Borax, Cal Arts and College of the Canyons.

This solid foundation gave us the ability to expand into the Antelope Valley with a second office in Palmdale. SAGE is now trusted by over 2,500 companies in the Santa Clarita, Antelope and San Fernando Valleys. Candidates and clients throughout the area know they can rely on us for a remarkable hiring experience!

Jared Wieczorek
Recruiting & Staffing Specialist

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