Bilingual Customer Service Representative
2311 Old Harold Road , R298 Palmdale, CA 93550 US
Job Description
A regional water wholesaler and retailer located in the Antelope Valley area is seeking an experienced Customer Service Representative to join their team! This company prides itself in their commitment to detail and customer service.
Customer Service Representatives are the first line of contact customers have with a business which goes without saying, that this candidate should be dedicated and reliable. Seeking a candidate who has a minimum of (1-2 years) prior experience in a customer service role.
The Customer Service Representative will be responsible for collecting past due accounts; notifying and scheduling termination of unpaid accounts and maintaining an accurate and current accounting of all field work in the agency’s system. Will process customer payments; check for accuracy of meter reads, prepare daily edits and weekly billing and adjustments as needed.
Duties may include, but are not limited to, the following:
- Serve as a counter representative or telephone representative, accepting applications for service, closing accounts, answering customer account inquiries, and providing routine changes to accounts within established standards and guidelines; provides a professional image to customers, co-workers, and other agencies.
- Respond to a variety of customer care questions and provide assistance regarding matters such as the status of accounts, water service application processes, water quality, and company policies and procedures; refer to appropriate departments as necessary.
- Receive and process payments and customer deposits and general ledger receipts; sort payments by category and use a computerized system to enter payments, and balance and post data.
- Balance cash receipts; verify and reconcile computer produced reports and records; adjust customer accounts and grant payment extensions and waive fees as appropriate.
- Accept applications for service and enter data into a computerized system; set up new accounts for residents or developers/contractors for new parcels and construction meters; review associated documents such as deeds, rental agreements, and drivers’ licenses.
- Complete quality control on processing of move in/out requests.
- Process deposit refund requests.
- Process closing account requests.
- Respond to customer emails.
- Accept applications for the rate assistance program and process leak and number of occupants’ variance applications.
- Perform a variety of clerical duties including typing, document scanning, and filing.
- Perform related duties as assigned.
Job Requirements
- High school diploma or equivalent required.
- Bilingual Spanish required
- Proven ability to provide an exceptional customer experience.
- Excellent written and verbal communication skills as well as the ability to follow instructions.
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
- Be proficient in relevant basic computer knowledge and basic applications.
- Excellent customer service disposition.
- Ability to work independently in limited supervision environments.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
Position Type: Temporary
Schedule: Monday – Thursday from 7:45am-6:15pm
Pay Rate: $20-24/hour
Location: Palmdale, CA.
Additional Information
MISSION: REFERABLE
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About SAGE Staffing
Our mission is to be the most referred administrative/office staffing firm in Santa Clarita and the Antelope Valley. We accomplish this by offering our candidates and clients a remarkable hiring experience.
Our back story
SAGE Staffing was founded in Santa Clarita in 1987, when we were one of the first locally owned and operated staffing firms to be established here. Our client list soon included some of the area's best organizations, such as Princess Cruises, Newhall Land and Farming, the City of Santa Clarita, U.S. Borax, Cal Arts and College of the Canyons.
This solid foundation gave us the ability to expand into the Antelope Valley with a second office in Palmdale. SAGE is now trusted by over 2,500 companies in the Santa Clarita, Antelope and San Fernando Valleys. Candidates and clients throughout the area know they can rely on us for a remarkable hiring experience!
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